“Self-service for business” refers to tools or systems that allow customers, employees, or business partners to complete tasks or access services without needing assistance from a representative. These systems are designed to improve efficiency, reduce operational costs, and enhance user experience.
Examples: Online FAQs, knowledge bases, chatbots, self-checkout kiosks, portals for account management.
Benefits: Reduces support load, improves satisfaction through 24/7 access.
Examples: HR portals for leave requests, payslips, updating personal details, benefits enrollment.
Benefits: Saves HR time, empowers employees.
Examples: Password resets, software installs, incident tracking.
Benefits: Decreases IT help desk tickets.
Examples: Vendor portals for invoices, payment tracking, document uploads.
Benefits: Improves collaboration, streamlines procurement.
Examples: Vendor portals for invoices, payment tracking, document uploads.
Benefits: Improves collaboration, streamlines procurement.
Examples: Tools like Power BI or Tableau where users generate their own reports/dashboards.
Benefits: Informed decisions, less reliance on analysts.
