At Kindergarten, we understand that circumstances may change and you may need to cancel an order, booking, class, activity, or other service. This Cancellation Policy explains the conditions and process for cancelling eligible orders and services.
Cancellation eligibility may depend on the type of product or service ordered, the status of the order, processing stage, and any specific cancellation terms applicable to the order.
Customers may request cancellation of an order before the order has been processed or dispatched, where cancellation is available. Cancellation requests should be submitted as soon as possible after placing the order.
Once an order has been processed, packed, or dispatched, cancellation may no longer be possible. In such cases, the customer may need to follow the applicable return or refund procedure.
To request a cancellation, please contact Kindergarten through the contact information provided on our website. Please include your order number, customer name, contact information, and reason for cancellation where applicable.
If Kindergarten offers classes, workshops, events, activities, or other educational programs that require registration, cancellation terms may vary depending on the specific program. Customers should review the cancellation conditions provided at the time of registration.
Some classes, activities, or events may have specific cancellation deadlines. Cancellation requests received after the applicable deadline may not be eligible for a refund or credit.
Certain orders, services, classes, activities, or bookings may be subject to cancellation charges. Any applicable cancellation charge will be communicated where applicable before the cancellation is completed.
If your cancellation request is approved and you are eligible for a refund, the refund will be processed according to Kindergarten’s applicable refund policy and the original payment method, where possible.
The time required for a refund to appear in your account may vary depending on your payment provider, bank, or financial institution.
Kindergarten reserves the right to cancel an order, class, activity, event, or service where necessary due to product availability, operational issues, safety concerns, insufficient enrollment, technical problems, or other circumstances beyond our reasonable control.
If Kindergarten cancels an eligible paid order or service, customers will be informed and any applicable refund will be processed according to the relevant refund terms.
A cancellation request will not be considered complete until it has been confirmed by Kindergarten. Customers should retain any cancellation confirmation or communication received from us for their records.
Kindergarten reserves the right to update or modify this Cancellation Policy from time to time. Any changes will be published on this page and will apply to orders and services subject to the updated policy.
If you have any questions regarding order cancellation, class cancellation, activity cancellation, or refund eligibility, please contact Kindergarten through the contact information provided on our website.
